A support contract with Endian allows you to obtain an account on Endian Network, the portal for the management and control of all Endian solutions. Using the Endian network you will be able to control the state of your network security, software updates and services in just a few seconds with a simple and easy-to-use interface, from anywhere in the world through the Internet.
For convenience the support levels for the endian appliances are broadly divided into the 'Standard' and 'Advanced'. The support options available for these two levels are:
|Maintenance Level||Standard||Advanced |
| Endian Network Account||Yes||Yes|
| Security and other updates||Yes||Yes|
| Software version upgrade||Yes||Yes|
| Antivirus updates||Yes||Yes|
| Sanity check with e-mail alert||Yes||Yes|
| Sanity check with SMS alert||No||Yes|
| Full service monitoring with instant SMS and e-mail alerts||No||Yes|
| Support ticket via e-mail||Yes||Yes|
| Phone support|| For 30 days||Yes|
| Live support|| For 30 days||Yes|
Security & Other Updates - Endian is constantly developping and the enhancing it's products and is regularly releasing the updates necessary to guarantee the proper operation and complete security of your network. The antivirus software is updated regularly through a dedicated channel.
New Version Software Updates - Joining the Maintenance program from Endian allows you to update your products with the most recent release on the market with no extra costs.
Sanity Check with E-Mail Alert – Continued safety of any information system is dependent on the promptness of action. Endian maiontenence includes the monitoring of the state of all its systems, alerting the user through an e-mail when required. The machine reports all the changes to its status and whether the softare update process requires user intervention.
Sanity Check with SMS Alert - Subscribing to an Advanced Maintenance package enhances the alert system to include instant intimations through SMS in addition to the normal alert through e-mail. This helps you remain informed even when you are disconnected from your network.
Full Service Monitoring with Instant SMS and E-Mail Alert - Subscribing to an Advanced Maintenance package enables you to get instant intimation to you through SMS and e-mail. The alerts include status change of all active services on the system, any need for manual intervention on the updating process when needed.
Ticket System Support (e-mail) – Subscribing to any Maintenance contract offeres the possibility to benefit from the Ticket Mail service. If any problem is found, the user can report the problem through this service, opening a ticket in the Endian Network. This ticket will stay open and attended until its complete resolution within the shortest time span possible.
Live Support - One of Endian´s major aims is quickness of response. Thanks to remote support tools, Endian assistance team can connect to customer´s firewall or computer and solve any kind of trouble, all in real time and in chat with the customer. Endian staff is always on-line, ready to help you!