Acquiring new customers is much more expensive than selling to existing ones. With SugarCRM customer support, you can ensure that customer cases will be handled effectively. SugarCRM customer support centralizes customer service requests across channels to allow companies to diagnose bugs, assign and escalate customer issues to resolution. Better customer support with SugarCRM drives repeat sales and lasting customer relationships.
- Centrally manage and share all customer service issues
- Understand frequency of incidents to improve product quality
- Measure the responsiveness of customer support team